Operations and Maintenance (O&M) Services
i360 provides a set of O&M services to support organizations who have entered into a production state with their Oracle E-Business system. i360 works with your organization to develop an Operational Framework that defines the relative roles and responsibilities of both i360 and your organization for each of these O&M processes. These understandings enable i360’s consultants to act as an extension of your organization and efficiently integrate into each of your business units.
We provide subject matter expertise to bring consistency of procedures to ensure continuous availability. We manage and operate your data center operations by providing services such as:
- Backup, restoration, archival services
- Troubleshooting and resolution of operational issues
- Database administration – backups, recovery, performance tuning
- Distribution and release of system software including Operating system updates
- Activities to support change, capacity, and configuration management
- Capacity Management – analyze capacity requirements, maintain capacity plan, and produce capacity management reports
We work with our clients to establish security systems and procedures; operate and update them in response to changes.
Our application management specialists bring industry-leading practices to help provide scalable and flexible application management services to ensure reliability and availability. These services include:
- Application Monitoring – monitoring application operations to identify issues that may affect performance or completion of activities
- Batch and Scheduled Job Execution – scheduling and executing processes that must run at specified times or under specified conditions, and verifying that those processes executed successfully
- Application and Infrastructure Tuning – managing capacity and the use of resources so that the operations remain within SLA-specified performance guidelines
- Software Patch Application – applying patches, family packs, and cumulative roll-ups development and production systems consistent with the Configuration Change Management process in place
- Software Support – Maintain software to be operational and vendor supported through application of patches and upgrades to software as needed to maintain your organization’s SLA and compliance requirements
- Emergency Preventative and Corrective Maintenance – emergency action to respond to a system incident or to prevent an avoidable system incident
- Configuration Management (CM) – Identify configuration items including hardware, software, describe these items, and conduct periodic audits to validate that the inventory of configuration items matches the physical reality